Ratings & Reviews

Overall Rating

4(121 reviews)95% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Okay, but could be a lot bettersubmitted by Suvro B. - |Recommended: NoBiggest issue in this complex is the laundry room, which AFTER renovation is a struggle the card reader is often down due to network outage. In summer, there is a major roach infestation - I've had to had the place fumigated almost weekly. Also, in summer, in 2015, it took several weeks before the swimming pool was opened. Landscaping is slightly better lately, but during the summer, it left a lot to be desired.
response from property -We sincerely apologize if your stay at 400 Winchester has not been to your complete satisfaction. We do strive to make 400 Winchester an enjoyable place to call home and work diligently to maintain the interiors, exteriors and all amenities. As a professional management company, we pride ourselves on resident satisfaction and are looking into your comments at this time. Please do not hesitate to contact us directly by calling (770) 432-3182. We are here to be of service.
Staffsubmitted by Stacy B. - |Recommended: Yesgreat staff on hand, very professional and effiecient
response from property -Thank you for your review. We hope that we continue to meet your expectations.
The staff is greatsubmitted by Marlana S. - |Recommended: YesLove the staff, but have had constant issues with my neighbors directly above me.
response from property -Thank you for your feedback and for informing us of this noise disturbance. We will look into the issue further to ensure you enjoy a comfortable community experience.
Decentsubmitted by Scott A. - |Recommended: NoI love the spaciousness of my apartment but I have had some problems with maintenance coming in unannounced and leaving trash with no intention of cleaning it or notifying me. Also, the trash fees other fees are incredibly ridiculous. I have had no one offer to or notify me of a trash pickup. My apartment is approximately 200 ft from a dumpster. In my few months here I have carried trash there nearly fifty times. No one has offered or picked up my trash, yet I am stuck paying for it Washer and dryer hookups would be a huge improvement to these apartments as well.
response from property -We sincerely apologize if your stay at 400 Winchester has not been to your complete satisfaction. We do strive to make 400 Winchester an enjoyable place to call home and work diligently to maintain the interiors and exteriors. As a professional management company, we pride ourselves on resident satisfaction and are looking into your comments at this time. Please do not hesitate to contact me directly by calling (770) 432-3182 or by sending an email to egomez@trinity-pm.com. Thank you for your review.
Parking availabilitysubmitted by Constanuelas J. - |Recommended: Yesi wish we could have assigned parking. sometimes i have to park near the mailbox area.
response from property -Thank you for your review. Your feedback will be used to help us assess our parking offerings. Please let us know if there is anything else we can do to enhance your experience with us.
30 per month for trash is ridiculous, especially when the valet person doesn't pick up on time. Also, residence never know who the property manager is, as they change often. We still have not received information regarding the fitness roomsubmitted by Danielle R. - |Recommended: NoIt is okay, just lack of communication from management.
response from property -Thank you for your constructive review. We will make sure to communicate with Valet Trash and ensure that they are operating within their time guidelines. We have been working diligently to recruit the best team members possible to benefit the overall resident experience. Please let us know if we can be of additional assistance.
I think that the residence are not always thought about when repairs are being done and it is suppose to provide services that are not available and you guys dont seem to care maybe you dont care becuase you dont stay on the site. submitted by Tamara A. - |Recommended: YesIts ok giving the fact none of management seems to be concerned about the amenity not working or available
response from property -Thank you for your review. Have you seen any amenities that are not currently in working order? If so, please contact us at 770-432-3182 and we will further investigate the situation.
I like it submitted by Gerrell L. - |Recommended: Yesit's a nice place to live
response from property -We are pleased to hear that you are satisfied as a member of our community. We hope that we continue to provide you with a place you can be proud to call home.
I love the location, location, location of the community submitted by Arthur F. - |Recommended: YesThe community is a small, hidden gem tucked away in a very desirable area. The staff is very attentive to my needs and the maintenance staff makes repairs in a timely fashion.
response from property -Thank you for your review. We hope that our location and service continue to make you a proud member of our community.
Quiet, convenientsubmitted by Jenna J. - |Recommended: Yesgood sense of community
response from property -Thank you for your review. We hope that you continue to enjoy our comfortable community environment.
Its okaysubmitted by Chantale B. - |Recommended: NoIt's affordable.
response from property -Thank you for your review. Please notify a member of our team if there is anything we can do to enhance your experience with us.
Putting unity in community. A great place to call home submitted by Eldon J. - |Recommended: YesResidents at 400 Winchester are considerate and social. A nice, safe atmosphere.
response from property -Thank you for sharing this kind review with us. We are very happy to hear that you have been enjoying the company of your neighbors and we hope that we continue to provide you with a community that you can be proud to call home.
Comfortable and convenientsubmitted by Melissa H. - |Recommended: YesStaff is uber-friendly and goes out of their way to assist. Feels like a small community rather than just another apartment complex.
response from property -Thank you for your review. We hope that we continue to provide you with a community that you can be proud to call home.
Thank you 400 Winchester apartment for creating a dog park for our love animal. I can let my dog free to run around.submitted by Rosario P. - |Recommended: YesI've been living in the community for over 6 years. We are a community that look out for each other and our children. We treat each other like family.
response from property -We are pleased to hear that you and your four legged family member have been enjoying our community amenities such as our dog park. We hope that you continue to enjoy your stay with us.
Quiet submitted by Carla B. - |Recommended: YesQuiet, Safe living, affordable in great location
response from property -Thank you for taking the time to share this review with us. We hope that we continue to provide you with a valuable living experience.